Delivery Policy En

Delivery Policy

  • 1 Purchase Order is only 1 delivery address.
  • Delivery within 1 – 7 business days from order confirmation date and base on delivery Zone mentioned on website
    • Zone1: HCMC within 1-3 days
    • Zone 2: Southern Vietnam within 3-5 days
    • Zone 3: Central Vietnam within 4-6 days
    • Zone 4: Northern Vietnam within 5-7 days
      Noted: This delivery time is not applied to Preorder products.
  • Shipper will contact you for delivery through phone number provided.
  • If we are unable to reach you by your provided phone number 3 times, we reserve the right to cancel the Purchase Order. Our tele-service agent will contact you within 24 hours to confirm of delivery before cancelation order process start.
  • To follow up Purchase Order delivery status you can access as follows.
  • Please carefully check the goods or services upon receiving (video recording is evident to refuse receiving). If detecting to goods is damaged, the packaging is deformed, or service does not complete, please inform and confirm to our shipper or notify to HomeBase directly within 7 days after received the product or service.