Purchase Policy En

Purchase Policy

    • The products, Services or Promotion (Sales Promotion) which have been offered, used for purchase of the products or services through the website http://www.homebase.vn/
    • The purchase of the products and services shall be completed upon provide the full payment of product and service. Please read and understand the Terms and Conditions of Purchase policy as specified in this website and you need to registration as a member with correct full name, address, phone number.
  • The Product and Service that you purchase will be delivered to you by 1 delivery address for 1 Purchase Order (in accordance with the delivery conditions as specified or provided through the website http://www.homebase.vn/)
  • HomeBase reserves right to charge additional courier fee if the customer requested to change delivery address and the new destination courier cost is higher than the original destination.


Process of Online Shopping

  • Step 1: Access to Website http://www.homebase.vn/
  • Step 2: Create Account on website. Note: all required fields must be complete.
  • Step 3: Add your favorite items or services into shopping cart.
  • Step 4: Choose your payment method, add valid of voucher, coupon, or discount code into correct field before submittal or confirm your payment on website.
  • Step 5: Once Purchase Order is completed. Our tele-service agent will contact you within 24hour to confirm order and double check your information provided. Please note this step may cause of fee decrease or increase if anye. courier cost for changing destination.


Payment Method

HomeBase accept Payment Method as follows:

  • COD (Cash on Delivery), COD is not applicable for Preorder products.
  • E-Wallet
  • Domestic ATM / Internet Banking
  • Credit card Visa, Master card

When customer makes fully payment in advance, this means Purchase Order is confirmed and completed. The refund of advanced payment will follow Return & Exchange Policy.


PreOrder Products Policy

  • Non return and refund.
  • Lead-time is 45-60 days.
  • Full payment.
  • Pre-paid Payment Method as follows:
    • E-Wallet
    • Domestic ATM / Internet Banking
    • Credit card: VISA/Master Card/JCB
  • Pre-Order Products will be sent to the customer’s delivery address provided within 1 – 7 business days after product arrived HomeBase’s warehouse.